Spectrum Security System: “Shutdown” Their Services & Support

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Spectrum announced in December of last year that they are discontinuing support for their home security service. This is going to affect their home alarm services in Richmond, Kentucky and around the country.

If you are one of the customers who were sold on Spectrum home security packages, you may be wondering what is happening and what you can do to ensure the continued protection of your home.

Being an alarm industry leader in Kentucky, the security team from Cornerstone Protection would like to help. In this post, we are going to explain what these developments mean for your smart security system and what you need to consider moving forward.

What is Happening With Spectrum Home Security Services and Products?

Spectrum inherited the home security business in 2016 when the parent company, Charter Communications, acquired Time Warner Cable. They offered to upsell their internet customers on a smart home security package that included a few sensors and the ability to upgrade with devices like cameras.

This previous December, they sent notices to the Spectrum customers letting them know that they were dropping support for the home security services on February 5. Once the shutoff date arrived, customers lost access to the security platform that supports the devices and the monitoring service.

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To make matters worse, many of the devices are only compatible with the platform Spectrum company is discontinuing support for. After investing hundreds of dollars to purchase home security devices, these devices can’t even be transferred to a new system and customers only had a few weeks to figure out what they were going to do to protect the security of their homes.

What Does it Mean for Your Spectrum Security System?

If you have a home security system from Spectrum, it means your alarm system is going to be compromised to some degree. Some of the devices will stop working altogether and others may function, but they won’t have many of the smart features or remote monitoring.

As you may have guessed, this will affect your home security in a number of ways. The cameras that were probably using a cloud storage service are basically no better than dummy cameras. With the Spectrum alarm service monitoring being shut down, you no longer have the peace of mind that comes with knowing that there is always someone ready to act when your alarm system is triggered.

With the money spent and the system no longer working in the way you expected, you need to consider what you are going to do to protect your home. Some customers might just accept that they will have limited functionality and less protection. For people who consider home security to be one of their top priorities, the next step is going to have to include weighing your options.

What Can I Do To Keep My Home Protected?

Maintaining your home protection is going to require a switch to a new service provider. Spectrum has partnered with some security companies to offer deals to the affected customers, but these deals will not cover everything that they had with the system that is already installed in the home. Not only that, the old devices won’t work with the new system even if you do take them up on this offer.

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In essence, you are going to have to start fresh with a new security system provider. Before accepting a deal from one of the companies working with Spectrum, we encourage you to search for local alarm companies and compare what they have to offer. Look at the devices they offer, the service plans that are available and whether they offer guarantees for things like support and service.

Cornerstone Protection is Ready to Help

Cornerstone Protection is a Kentucky local home security supplier and alarm installer. We are ready to help homeowner customers who may need to transition from a Spectrum alarm system. Our experts work with some of the most advanced technologies for home automation systems and we offer some of the best guarantees in the industry.

Contact our team to learn more about what we can do to protect your home. We have security professionals standing by to provide free security consultation. Whether you live in Richmond or anywhere else in the Central Kentucky region, we are here to offer comprehensive security services to protect your home.

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CornerStone Protection

Based out of Lexington, Kentucky, CornerStone Protection has years of experience protecting and helping others. Clients come from Winchester, Elizabethtown, and other parts of Kentucky as well as Charleston, West Virginia. Shannon Stone retired from the City of Winchester Police Department and realized locals needed better security. CornerStone Protection took a new approach to the field, using his experience to help clients find the right products and equipment. Clients now get help every step of the way.

Learn more about the best security solutions for a home or a business with a call to CornerStone Protection at (859) 353-6020 or send us a message online.


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